01
Understand your process
We review how enquiries currently arrive, what customers ask, and where admin or follow-up creates friction.
AI systems for service businesses
Turn missed calls into booked customers.
Lunar Point AI builds AI voice receptionists and intelligent workflows that answer enquiries, book appointments, capture customer details and update your systems automatically.
24/7Call handling
CRMLead capture
CalendarBooking automation
Live system flow
📞
Customer calls
Your business receives an enquiry, even outside working hours.
🤖
AI receptionist answers
Handles FAQs, services, pricing and booking questions naturally.
📅
Appointment booked
The call converts into a confirmed calendar booking.
📊
CRM updated
Customer details, notes and call outcome sync automatically.
How it works
A practical AI receptionist,
built around your business.
We configure the system around your services, FAQs, calendar rules, customer journey and internal workflow, so it feels useful from day one.
02
Design the AI agent
Your AI receptionist is configured with business-specific call handling, booking rules, FAQs and escalation logic.
03
Connect your tools
Calls, bookings and lead details can sync with your calendar, CRM, spreadsheet or notification channels.
What it does
More than answering
the phone.
Answers calls instantly
Reduce missed enquiries and maintain a professional customer experience, even when your team is busy.
Handles common questions
Opening hours, services, pricing, availability, parking, policies and simple customer requests.
Books appointments
Connect supported calendars and booking systems so callers can secure a time without waiting for a callback.
Captures lead details
Name, phone, email, service interest, preferred time, call notes and outcome can be logged automatically.
Escalates when needed
Complex, sensitive or frustrated callers can be transferred, captured or flagged for human follow-up.
Automates workflows
Use call data to trigger CRM updates, emails, notifications, follow-up tasks and operational workflows.
Live demo
Experience the AI receptionist
yourself.
The demo is configured for a fictional barber shop. Call it, ask a question, or try booking an appointment.
Hi, thanks for calling Brian's Barbers. How can I help today?
Can I book a skin fade for Friday afternoon?
Of course. I can check availability and get that booked for you. What name should I put the appointment under?
James. Around 3pm if possible.
Great, I've booked James in for a skin fade on Friday at 3pm. You'll receive confirmation shortly.
Built for
Service businesses where
responsiveness creates revenue.
✂️Barbers
💇Salons
🦷Clinics
🔧Trades
🏋️Gyms
💼Agencies
AI Opportunity Audit
Find the highest-value places to automate next.
Alongside voice receptionist systems, Lunar Point AI can review your workflows and identify where AI can reduce admin, improve response times and support growth.
Discuss Your Business →✓Map your current customer enquiry and admin process
✓Identify automation opportunities across calls, email, CRM and follow-up
✓Prioritise ideas by business impact, complexity and implementation speed
✓Create a practical roadmap for what to build first
HW
Founder-led implementation
Built around practical business improvement.
Lunar Point AI is led by Hamish Wallace, who spent eight years working within the medical technology sector, supporting healthcare professionals and navigating complex operational environments. That experience shaped a practical, process-driven approach that now helps businesses improve customer experience, reduce administrative burden and operate more efficiently through intelligent systems and automation.
FAQ
Common questions.
How does the process work?
1. Initial Consultation - We'll arrange a short discovery call to understand your business, discuss your goals and learn about your current enquiry process and customer communication requirements.
2. Solution Design - We configure your AI voice receptionist around your services, FAQs, booking process and operational workflows.
3. Implementation & Testing - Your system is tested thoroughly before going live, including call handling, appointment booking and CRM integration where required.
4. Launch & Support - Once live, we continue monitoring performance and provide ongoing support, optimisation and improvements as your business evolves.
Can I keep my existing phone number?
Yes. In many cases your existing number can be forwarded to the AI receptionist, so you do not need to change your public contact details.
Can appointments be booked automatically?
Yes. The system can integrate with supported calendars and booking platforms to help manage appointments automatically.
What happens if the AI cannot answer something?
The AI can transfer the call, capture the enquiry, notify your team, or flag the issue for human follow-up depending on how you want the workflow to operate.
Do I need technical knowledge?
No. Lunar Point AI handles the setup, testing and implementation so the process is straightforward and low-disruption.
How much does it cost?
Every business is different, but these systems are designed to be practical, cost-effective and accessible for small and medium-sized businesses.
Most businesses can be operational from £500 setup and £100 per month, including a generous monthly call allowance, ongoing support and system management.
Following an initial consultation, we will recommend the most suitable solution for your business and provide clear, transparent pricing before any work begins.
What customer information is captured?
The system can record the customer information you choose, along with call summaries, appointment information and enquiry notes, helping to maintain accurate records without manual data entry.
Get in touch
Two ways to start
the conversation.
Book a free discovery call if you'd like to talk things through directly, or send a message below if you'd prefer to ask a question first.
Prefer to talk?
Book a free discovery call.
A relaxed, no-pressure conversation to learn about your business and see whether we can help.
Book a Free Discovery Call →Prefer to write?